MockabrewSupport
Contact
Email: support@mockabrew.com PLACEHOLDER inbox, not live yet
Common fixes
Browser requirements
Use a recent Chrome, Edge, Firefox or Safari on desktop. Mockups are rendered on your device, so big batches like more RAM. Close heavy tabs if the builder stalls, and keep the tab open until your ZIP finishes.
My download didn't arrive
Check spam or promotions for the Stripe receipt, and make sure pop-ups or downloads aren't blocked for mockabrew.com. Still nothing? Email us with your checkout email and we'll resend it.
Payment Link or unlock issues
After paying, Stripe sends you back to Mockabrew to unlock this browser. If you closed the tab early, switched browsers, or cleared site data, open the link from your checkout receipt again in the browser you want to use. Private or incognito windows forget the unlock when closed.
Offline engine tips
Unzip the whole kit before opening it, and keep the files together in one folder. Open it in a supported browser. If images don't load, try a different browser or move the folder out of a synced or cloud location.
Quick questions
Are my designs uploaded?
No. They stay on your device the whole time.
Do I need an account?
No. The free demo and paid unlocks work per browser, no login needed.
Can I use mockups commercially?
Yes, in your listings, ads and client work. Just don't redistribute the templates themselves. See the Terms.
Can I get a refund?
See the Refund policy.